Patient Care Services

The New York State Workers’ Compensation system provides benefits for a worker who may have experienced an injury or illness on the job to access medical evaluation and care, and other benefits.

The Federal Workers’ Compensation program provides four main disability compensation programs for federal workers who experience an occupational illness or injury.  This program is administered by the U.S. Department of Labor's Office of Workers' Compensation Programs (OWCP).

Claims:

Employees report injury or illness to the employer who then files a claim or an employee may file a claim on their own behalf; generally, through a health and safety representative or the Human Resources department. An employee may file on their behalf by submitting a claim through the NYS Workers' Compensation website.

NYS Workers' Compensation Board (WCB) has an Injured Workers' Advocate who can be contacted with questions and concerns. See Supporting Documents for a contact.

All claims go through a determination process. A determination is made based on multiple sources of information, including, but not limited to, information from the worker and employer, the medical evaluation, and a review by the WCB and Insurance Carrier.

For more information, please visit:

• Office of the Advocate for Injured Workers
  
• NYS WCB
• OWCP

A telemedicine visit is an evaluation that is performed virtually either through a platform, such as Zoom, or over the telephone. This requires an appointment where the patient is scheduled for a specific time with a clinical staff person.

Telepresence provides a means to complete a medical evaluation virtually. This process involves communication between the clinic and other medical personnel located in more remote areas using a virtual platform and ancillary equipment to provide patient care. This requires interaction with a clinical practitioner onsite who works with our clinic physician to complete an evaluation during a planned appointment occurring at these other locations in our catchment area.  

This evaluation includes a physical examination. It is completed by the Physician or Other Licensed Health Care Professional (PLHCP) in real time and in the presence of a clinic physician.